Here’s a story that will make you cringe. In my role as a development director, I once received a call from a donor. Her husband had recently passed away, and her son made a gift in memory of him that he enclosed in a letter to the executive director. She was calling because it had been three months since the gift was made, and neither had her son’s gift hadn’t been acknowledged nor the check cashed. I immediately apologized for this and told the donor I’d look into it. I reached out to the executive director’s assistant to enlist her help in finding this letter with a donation in it. Rather than sort through piles on her boss’s desk, she asked if we could ask the donor to write another check.
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